*All orders are delivered by road or train. Your order should reach you within 4 days from the date of order. For Items not in stock or bulk quantities the delivery time will be disclosed at the time of order.
Packaging that is used during shipment is designed to keep the contents of your order safe from damage or mishandling of products. On occasion a shipment will be received with damage to the packaging. Because the packaging is designed to protect the products that we ship, compensation will not be offered for packaging damage. If the actual items in your shipment are damaged, please contact us right away so we can arrange for compensation or replacement. Occasionally we will ship items in recycled boxes which may contain descriptions unrelated to the products inside in an effort to be more eco-friendly. This practice also allows us to cut costs on packaging which then is reflected into lower prices on our items. Be sure to inspect the actual items inside of the packaging before refusing a shipment due to incorrect information on the boxes.
Payment Methods - All orders must be placed online through our checkout process. We accept all major credit cards including Master Card, Visa, American Express, and Discover. We are able to accept most prepaid credit cards as long as the card has been registered with a billing address. Only a single credit card may be used to process the order. Once payment is cleared, the order will be released to process for shipment. Personal checks are held for 5 business days while they clear. A holding period is not required if a certified check is provided. All other alternative payment orders will be processed as soon as the payment is received, with a minimum of 1 business day delay to receive payment.
Payment Methods - All orders must be placed online through our checkout process. We accept all major credit cards including Master Card, Visa, American Express, and Discover. We are able to accept most prepaid credit cards as long as the card has been registered with a billing address. Only a single credit card may be used to process the order. Once payment is cleared, the order will be released to process for shipment. Personal checks are held for 5 business days while they clear. A holding period is not required if a certified check is provided. All other alternative payment orders will be processed as soon as the payment is received, with a minimum of 1 business day delay to receive payment.
If your order is being shipped to an INDIA based freight forwarder, all of our Shipping Policies apply when it is received into their warehouse. KaagazCulture will not be held responsible for any damaged and/or missing items or material differences should the freight forwarder not follow all applicable Shipping and Returns policies, or should such issues occur in shipment from the freight forwarder’s location to the final destination.
Our warehouses strive to have orders processed and ready to ship within 1-15 business days. Most products ship from one of our warehouses within India. However, since some items will be shipped directly from the manufacturer, delivery times may vary. Common carrier deliveries typically range from 1 to 10 business days for delivery, depending on your proximity to the shipping location. Ground shipping can typically take anywhere from 1 to 15 business days. If your delivery time is over a holiday, please add an additional day for delivery.
If you need your order more quickly, you may select Second Day or Next Day in your shopping cart (availability depending on your location). These options guarantee that, as long as the items you’re ordering are in stock, the order will be prioritized in our system and arrive by the end of the following business day (Next Day), or the end of the second business day (Second Day). These options are not available for common carrier orders. Inclement weather may cause shipping delays that are not covered by this guarantee.
If any item or packaging is damaged or missing, or if you have any doubt about possible damage, you MUST do the following:
* Note it clearly on the delivery receipt before signing
* Keep your copy of the delivery receipt
* Contact us within 1 business day
* Keep the damaged packing materials for inspection
* Take pictures of the damaged items and packaging
* Note it clearly on the delivery receipt before signing
* Keep your copy of the delivery receipt
* Contact us within 1 business day
* Keep the damaged packing materials for inspection
* Take pictures of the damaged items and packaging
Though our warehouses give great attention to packaging every order for shipment, damage can occur in transit. In the case of damage we must go to the carrier company to receive reimbursement for these damages. By signing the delivery receipt you are taking responsibility and ownership for the shipment in the condition noted. If part or all of your shipment is damaged and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation for damages. Signing the delivery receipt without noting any damage means that you have received your shipment in acceptable condition.
There are rare occasions where our freight carriers may lose a shipment. In these situations, it’s our highest priority to find your items and we will work with the carrier to do so. Warehouse checks with the carrier take approximately 3-5 business days to complete. If your shipment is found, we will continue the delivery to your location. If it is deemed lost, we will work with you to provide a satisfactory resolution.
COD is a viable option to place orders on our website that have a total cart value of INR 1000 or under. Orders above this amount won’t be valid for cash on delivery. The payment will have to be made through card, net banking, personal cheques or any digital UPI platforms for any order above INR 1000.